QR Codes: Help or Hype?

QR codes are a bit of a craze at the moment, cropping up everywhere from billboards and flyers to magazines and coupons. We’ve had a few people making enquiries about getting QR codes implemented for their sites or just generally for their businesses, but in most cases we’ve talked them out of it for their own good, and the good of their ongoing marketing effort – QR codes appear to be a fad which is doomed to fall down as a mass marketing tool, sooner or later.

The biggest problem is that to utilise them a person has to get out a smart phone, load an app and then wait for the code to send them wherever – and many users don’t even have the capability to read the code as QR code reader applications are not native on the vast majority of smartphones, so have to be downloaded and installed in the first place.

It is actually quicker and more efficient to just give people a web address – plus a line for a web address on most print media takes up less space than a QR code, so having the code removes space which could be used for other promotional or informative content. We’ve even heard absurd suggestions from some people saying things like “but if I have the QR code I don’t need my website, email or phone number.” When you’re talking about cramming a QR code onto a very limited space such as a business card, rather than printing common sense information like your phone number, it is probably time to re-evaluate your priorities!

Consumer research into QR codes shows that a vast majority of people don’t even know what a QR code is – in fact only 36% know what they are and only a very meagre 11% of those surveyed had actually used one. Of the users, under half said they found QR codes useful and wanted to see them used more widely, and a third found them useful on selective occasions and “didn’t mind” using them. A full 20%, however, said they did not find QR codes useful, couldn’t see the advantages of them and didn’t expect to use them in the future.

Far more tellingly, 52% of respondents didn’t actually possess a mobile device that was capable of scanning in a QR code. For a general consumer audience, that means any B2C brand that relies heavily on QR codes for its marketing presence is potentially losing around half of its available customers. 15% of the surveyed consumers said that they’d never seen a QR code for a website they were interested in, and 11% were of the opinion that there are plenty of other simpler, quicker and more convenient ways to get to a website. Memorable vanity URLs, for example, are far easier, cheaper and more effective, and can also be used to convey additional marketing messages (anyone in the snack industry looking at itsdelicious.com or similar?) to draw in visitors.

All that said, however, if your main audience is the marketing-sensitive younger generation who love their gadgets and gizmos, you could probably do worse than pop a QR code discreetly onto some of your print advertising. Offer something unique to prompt a visit, like scanning the QR code to get to a money off voucher or giveaway offer, and you can build up a successful brand presence for the highly tech-savvy consumer. Above all, if you’re planning to experiment with QR codes, proceed with caution – try starting slowly, directing people to a specific page on your website which is hidden from search engines (for example) so you can easily track visits in your analytics and see just how much traffic the code is generating. As with any new marketing gimmick, don’t jump into the pool with both feet at once unless you’re willing to get very wet all of a sudden, as well as potentially breaking a leg if the premise turns out to be a little shallow for your needs.

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Keyword Management and the Negative Keyword

It is important to remember that not every keyword you choose will be effective. At least with Google Analytics you can analyse which keywords are working for you. Those that are not can be easily paused or shut down.

Negative keywords are also an important part of your PPC campaign. These are keywords that you don’t want to be used to find your ad, so they must be taken into account.

This is particularly relevant with brands. For instance if you sell trainers, but don’t stock Reebok trainers, you want to list Reebok as a negative keyword so that this doesn’t show up in search when someone looks for ‘Reebok trainers’.

After all if you do include this keyword and someone clicks on your ad, instead of buying from your site they may leave and go directly to the Reebok official site.

Therefore it is important to create a list of negative keywords as you don’t want to waste money on a click that is unlikely to convert.

There are several ways to find negative keywords. Google Instant, or the words Google predicts when you type something into search, can be harvested for use as negative keywords. After all these are the likely associations with your keyword, but some won’t be relevant and can be added to your negative keywords list.

The Keyword Tool can also be used in a similar way to find words associated with your product that you don’t sell and so they can be added to your negative keywords.

Your Search Query Report in AdWords can show exactly what people have searched under to find your ad. If some of these words aren’t that relevant to your product range you can exclude them directly from this page.

These ideas provide a simple way of managing your negative keywords to ensure that you don’t waste money unnecessarily on clicks that are unlikely to convert.

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To SEO and Beyond

We’ve already discussed the problem of bounce rate on websites and how it can affect your online success, but having people get to your site (and even stay on it) is not the end of the battle. Even if you’re ranking top in Google with veritable hoards of traffic swamping your site, that doesn’t mean an awful lot unless they start making purchases or otherwise getting in touch about your services. Conversion, in the end, is everything.

This brings us back to the concept of user experience – how people navigate and use your website, and how easy you make it for them to convert from idle visitor to eager buyer. There’s a lot to go into here but we can probably summarise into a few sensible pointers.

A wise man in the world of online marketing recently commented that you should never create a PPC advert which your site can’t cash, which is a very valid point on the relevance of your marketing to your content (and vice versa). I’d in fact take this a bit further and say that you should never create a PPC advert which can’t cause your site to potentially crash under the overwhelming amount of buyers and users which will come flooding in (although if your site is actually crashing under load you probably need to do some work on your infrastructure)!

Keep SERP presentation in mind at all times (your titles and descriptions for natural results as well as your PPC ad copy). Ideally your first on-page heading, opening paragraph of copy and first internal text link anchor should all be relevant, as should your page name in terms of the URL. Your search engine result should be showing what is on the page, not on another bit of the site you hope people will click through to. Anything less and all you’re doing is feeding up your bounce rate (he’s a hungry little scamp, that one). While there is plenty to be said for building brand awareness, when it comes to the bottom line I’d prefer to have fifty visitors who turn up and buy something than fifty thousand visitors who browse around and then leave without doing anything.

Don’t be tempted into the auto-generation trap of titles and keywords. Putting “keyword phrase” into the title isn’t much help when I’ve got dozens of pages with the same thing on the results page. Why exactly should I click on your page rather than someone else’s? The moment you appear in a search engine result, your sales pitch starts, so make sure you tailor your page copy and meta data accordingly.

Keep your navigation simple and easy to understand but don’t forget to have it lead people by the hand. Yes, it should do so gently, but it should still lead. Home, Services, Careers and About Us is generic, unhelpful and tedious. Give your visitors a clear path to a goal and make sure they can follow it without difficulty.

Get rid of PDFs! This is a cardinal sin often committed in the name of SEO and page ranking, but a sin it remains. Get that high quality copy onto the page, or failing that at least stop interrupting the user’s browsing experience. If you are committed to keeping the PDFs on your site, have them open in new tabs so they don’t barge into the front of everything else and lose the navigation and site framework for the user. Put links into your PDF which take users back to the site to continue their browsing. How about converting your PDFs into proper HTML but keeping a button on the site for downloading so that the inevitable “download and flee” crowd are still kept happy?

The same principles apply to external links, partnerships and social media. Same window external links essentially boot users off your site when clicked on – put them in a new tab or window so they don’t interrupt the experience when they are selected. Getting people to your site is no good if you then immediately direct them to leave it again.

These fixes aren’t particularly technical. You don’t need an SEO expert or even an overly skilled developer to implement them, you just need to take a step back, stop thinking like an SEO and climb back into the shoes of your real visitors. Keep that copy relevant and that bounce rate down, and make sure the visitor numbers on your site are doing something other than showing large figures in your analytics data.

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PPC For Mobile Devices and Multi-Platform Browsing

Tablet computers are on the rise. Whether you’ve opted for a gadgety iPad or a no-nonsense Asus tablet, it looks like tablet computing is here to stay. The recent proliferation of tablets is now starting to have a significant impact on the way people search, browse and shop online.

This of course means that tablet consumers are starting to have a significant impact on SEO, site design and online marketing. To reach and influence prospects using tablets and similar touchscreen devices, you need to ensure you have an understanding of when and how they use the web, and then adjust your marketing strategies to accommodate them.

Google thoughtfully released some search data by device in September 2011 which showed that the search volume on smartphones, tablets and desktop computers varies quite drastically over time of day. Tablets are now adding a new dimension to this variation and browsing habits are being altered by their size (an advantage over a smartphone screen) and portability (superior to many laptops and of course an inbuilt advantage over desktop computers).

Desktops are unsurprisingly used mostly during business hours while people are at the office or other workplace, with usage rising at around 9am and dropping quite sharply from 6pm onwards (with a slight increase around 8pm for the stalwart evening users). Smartphones, on the other hand, see increasing usage during the daytime but with big spikes during morning and evening commuting hours – one can only hope that all those users aren’t driving at the same time!

Tablet usage is another animal altogether, being largely non-existent in the morning and early afternoon, but climbing steeply in the evening. This turns out to be because tablets are overwhelmingly for personal entertainment or browsing use, rather than business. In fact one of their principle appeals seems to be as “portable screens” which replace other information or entertainment sources like books which are often associated with multitasking. According to a two week tablet interaction diary study by Google Mobile Ads, over 40% of tablet use occurs while watching television, eating, cooking, or even dressing! The study doesn’t mention bathing, going to the toilet or any other more intimate activities (fortunately) but that percentage would probably go up a bit if it did, particularly as waterproof tablet covers are becoming increasingly common!

Tablets are a little neglected over the week and tend to be used in short bursts for checking emails or social media, playing online games or viewing snippets of video on YouTube etc. On weekends, however, tablet use expands to a full-time activity; some people will watch whole films and television show episodes on their tablet devices. They are shut-ins, though – most people will leave tablets at home when they go to work in favour of a smartphone, but tablets are commonly taken as “full computer” substitutes on holidays and business trips. In fact the research shows that a lot of users will take their browsing experience across multiple devices before making a purchase decision; for example someone might search for a brand during the morning commute on their smartphone, browse the website on a desktop computer during their lunch hour and then go on to actually make a purchase on their tablet while sitting on the couch in the evening.

This clearly has implications for search marketing as all your potential customers must be seeing your ads and search engine results pages on tablets as well as desktops and smartphones. Google’s default AdWords campaign settings show ads on all three devices, but really if you are seeing significant traffic from different device users you ought to be creating PPC campaigns which are separated by device type.

Well why do that? Easy: your site landing pages will look different depending on the device. Everyone has just about got the idea of mobile sites which are optimised for viewing on smartphones, but now a new touch-friendly era of web design is just starting to find its feet. Your ads might be displayed to be too attractive (or not attractive enough) to mobile device users and bring the wrong sort of traffic to the page, which will skyrocket your bounce rate, so it is very useful to be able to tweak campaign settings for each traffic stream on its own.

This approach also lets your PPC manager carefully tweak your keyword bidding by device in order to obtain maximum ROI. If a conversion value is £x, you need your cost per conversion to be less than this to make any money but bids per device can vary – so a bid on a desktop computer might be <£x, which is fine, while a bid on a phone or tablet could be >£x, which of course is a problem even if it is driving traffic!

Try to visualise what your prospective customer is doing in the few minutes up to the point at which they have started searching. Are they sitting at a computer screen while waiting for World of Warcraft to load up (or snatching a quick search during their work lunch hour)? Are they sitting on a crowded train on their way to or from the office? Or are they reclining happily on a couch and watching MasterChef and debating the merits of a takeaway dinner?

A good PPC manager matches the ads to the people most likely to be viewing them in order to optimise conversions, so if you’re having trouble getting into the heads of those multi-platform search prospects then give eXtraSearch a call today and see how we can help you embrace the growing multi-device revolution to benefit your business.

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Keep Updating your PPC

For PPC Managers and those who use Google AdWords, it is vital to keep up to date with changes in pay-per-click advertising to ensure the websites you manage are being fully optimised.

If you don’t keep updating your PPC ads you risk losing out to the competing websites in your field who also utilise online advertising.

There are always areas to grow in PPC as well as areas to save costs. Keep a watchful eye on your keywords to see which are doing well and which are not, then pause and restart according to what is going well.

PPC Managers always need to be the front runners in terms of the latest pay-per-click updates. It is best to test out new updates and technology that Google AdWords offers and see if they work for you.

If your account is going well and you are reaching targets, this is the time to test new strategies and not simply rest on your laurels because you are achieving your goals.

The key to making new achievements with paid search is to work through your PPC accounts methodically and concentrate on a small set of variables that are followed up and analysed.

Use your analytics to understand how visitors are interacting with your websites. Other website optimisation can also work alongside PPC if you feel that people are arriving at your sites through other means.

If you don’t already use SEO or other forms of online/offline marketing alongside PPC, make sure you set these up in order to maximise the optimisation potential.

What works in SEO doesn’t always work in PPC, so consider creating PPC only landing pages that you can use to test what keywords work for your account.

All these new strategies will help to reveal the impact of changes made to your site. You can always reverse changes if they don’t work for you but in the field of internet marketing, it pays to be proactive and not just to maintain your website optimisation.

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Google Maps Ads and Why Not To Panic

Google has recently added ads into the clickable bubbles for many places on Google Maps, stirring up a storm of controversy on what many people say is only the latest of many recent steps the search engine is taking towards Evil Empire Status.

This has raised the interesting idea of defensive ads. Many businesses are fearful that they will need to start upping their Adwords spend (or even starting a pay-per-click campaign when they had not in the past) simply to avoid having competitors appearing in their Maps popups. For non-profit organisations, this is complicated even further by the possible appearance of less-than-ideal ads which present opposing philosophical or political viewpoints. Take, for instance, this example which Search Engine Watch found on Blumenthal, of a gay rights advertisement appearing on the popup for the New York diocese of the Catholic Church. Awkward…

Google Maps New Ads Get Relevancy Wrong (screencapture)

Which of course brings to mind the other problem with this style of ad, particularly applicable to Maps, which is relevancy. A competitor’s ad showing up on your Maps entry might be potentially troublesome and lose you business, but at least might be (hopefully) relevant to the search term put in by the user. Where things get more tricky is in cases like the above where someone looking for something entirely different is suddenly being told about a completely irrelevant service simply because it is a paid ad.

This is irritating to users and may well affect businesses in an unforeseen way – potential customers may look at the ad space on their Maps entry and assume the displayed ad to be in some way endorsed by the company, rather than one which has been paid for by someone else to show up. It is rather like letting people put ads in your shop window – if you didn’t like the ad, you presumably wouldn’t let it go up – but of course Google controls these “shop windows” on Maps which leaves businesses a bit stuck as they have no control over what they may be seen by some to be endorsing.

Are defensive ads the answer? Well, it is possible that they might be useful to some larger companies but on the whole it seems unlikely (at least to me) that many users who are searching on local business listings will click on a competitor (or irrelevant) ad. Most people tend to ignore ads unless they are relevant anyway, and more importantly someone who searches on Maps rather than the main search engine probably has a big geographical factor to consider when making their choice of product or service – they’ll go to your shop or choose your service because it is in their area of choice, not because they are looking generally for whatever it is they want.

Finally, consider return on investment. Adwords ROI is an enormous topic in and of itself, but centring on the Google Maps service simplifies things somewhat. Business listings on Google Places are still absolutely free, so for a cost of zero the potential to bring in even one or two new local customers is worth the effort of registering. For the time being at least, don’t fret over defensive ads unless you’ve got literally piles of competitors who are all in the same geographical area as you. Remember Maps searches are based on both need and location, not just keyword, and plan your online marketing strategy accordingly. Or, if you’re really panicking, give eXtraSearch a call and we’ll handle the planning for you (as well as offering a nice soothing cup of tea to calm you down)!

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Effective Not-for-Profit Websites

Charity or not-for-profit websites differ greatly from commercial sites. The .org websites have a different agenda in terms of audience and message compared to regular websites, but charities often don’t make the most of their sites in terms of internet marketing.

Not-for-profit websites need to clearly get their message across if they want to attract donations and volunteers. Visitors to these websites are different to the consumers who want to buy from commercial sites, but they can just as easily ‘bounce’ away from the site if its message is not effective.

When designing .org charity websites, there are several usability and conversion issues to take into account. You firstly need to consider how easy it is to make a donation on the site. Some visitors may come to the site to specifically make a donation. For this reason the ‘call to action’ for donations must be clearly visible and usable.

Those who are less knowledgeable about the charity may want to browse the website pages first to get more information. This means the website layout and content must be clear and must promote the charities good works effectively.

Other visitors come to charity websites with the idea of volunteering. If a charity is looking to recruit volunteers, there must be plenty of information on the site about how to volunteer and what this will involve. Charities sometimes find it difficult to get enough volunteers, but they could easily change this by utilising their website.

Some charity websites also sell products from their sites in order to make more money for the charity. This adds a commercial element to the site and means that the site must function well from an ecommerce point of view as well as working as a promotional tool for the charity.

Another thing to take into account when promoting charities online is their presence on the social networks. Social media is an increasingly important tool for spreading the word online. The impact of a charity’s Facebook Page or Twitter Feed can have a direct affect on whether people engage with the charity and then go on to make a donation.

However, according to a study published on useit.com earlier this year, people still expect to find the majority of a charities information on their official site, so social networks should be only viewed as an additional internet marketing tool to the main website.

So there are plenty of elements to take into account when designing or optimising a not-for-profit website. Newly designed websites that incorporate all the elements discussed could lead the way in online marketing for the charities sector. Plus with just a few simple changes, established charity websites could be made way more effective.

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Farewell to Yahoo Site Explorer

After many years of loyal service, today Yahoo closed down Yahoo Site Explorer in favour of a complete move over to Bing. While Yahoo claim that the new Bing Webmaster Tools features have been upgraded to provide comparable service, it seems sadly unlikely that the same level of backlink data will be available.

As of today, there is in fact no major search engine online which shows all the links to any site on the internet, as Google has purposefully refrained from reporting all the links on Webmaster Tools for years now.

While the shutdown is sad news for internet marketers, there are some alternatives out there such as Blekko, a small search engine which provides an seo link for pretty much all its search results. Blekko’s SEO tool shows a wide variety of information including inbound links, duplicate content, crawl stats and co-hosts, and of course the thing which stands out here is that this information is available to anyone, rather than just verified site owners.

There are also plenty of free tools which can provide detailed information on backlinks, domain authority, pagerank and a wide variety of other commonly used online marketing metrics, for example Open Site Explorer from SEO Moz and Majestic SEO’s Site Explorer.

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Writing Good Content for the Web

When writing copy for websites or articles to be published online, there are several things you need to take into account.

Because of the page layout of a website, you have to keep control of how much content you include.

Most people, when reading a web page, will at best read the first few lines but will not scroll down below ‘the fold’(the lower part of the web page that can’t be seen when you first land on the page).

This means copy has to succinct, containing all the main points and several keywords in the first few sentences. This is a good rule of thumb for any article or marketing material, online or not, but it becomes even more important online.

You can lose visitors to your website very quickly who visit a boring, waffley web page and ‘bounce’ (leave the site immediately and go back to their search results).

I mentioned the importance of keywords earlier. In order for a website to be SEO optimised it is important to include relevant keywords, but also ensure that the page or website still reads well.

For instance if you are writing about a company that offers hair transplants in London. You need to repeat the keywords ‘hair transplant’ and ‘London’ throughout the website.

This needs to be done subtly however, in order not to look like keyword stuffing (web pages filled with keywords for SEO purposes, that are unreadable and therefore penalised by Google).

Here are some ideas for using keywords cleverly throughout a website:

  • The keywords can be combined in different ways:

hair transplant London, London hair transplant

  • Or you can think of other ways of describing the keyword:

hair restoration, hair treatment

  • Another trick is to end one sentence with one keyword and begin the next sentence with another. This way you have both keywords together, yet seen as separate:

‘…have a quality hair transplant. London is a good place for hair clinics.’

Similar copy rules also apply when writing articles to promote a product or business online. These can be syndicated across the internet and can contain keywords and links back to the website you are wishing promote.

These articles can be syndicated on articles sites, but some of these have rules about the number of repeated keywords and self serving links, particularly Ezine Articles. So you have to ensure your article is well written and informative, not just a vehicle for self promotion.

An article gives you the opportunity to explore a subject in more depth than a web page. For instance if you are a plumber you could write an aritcle containing top plumbing tips, that is of general interest and contains subtle links to your company website.

An article is not only for promotion and SEO value, but becomes a valuable tool to make the author an expert or spokesperson on particular subjects across the web.

One warning when syndicating articles across several articles sites, it is not good to copy articles across different websites without significantly adapting them. Many articles sites will notice if content has been used before on the internet.

It is also a low skill writer who just copies articles when they should be coming up with original content. It is unavoidable that sometimes others will copy or steal your articles, but it is important to ensure that you are writing original and quality online content each time.

After all written content across the web will forever be associated with you or your clients business. So make quality copy a top priority!

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Impact of (not provided) keywords on Analytics data

Google frequently change their natural search algorithms, but they also change the way visitors from these searches reach your website. The latest impact here has been a change in the query parameters passed through to the website.

Up until October 2011 it was possible to see the actual search phrase that all visitors used on Google before reaching your website. From about 18th October this no longer happens for users signed into a Google account. Instead these visitors are shown as having a search keyword of (not provided).

We have been analysing the impact of this on various websites we manage. Initial results one month on show an average impact of just 1.5%. By this we mean that on average 1.5% of search results give a keyword of (not provided). This is based on looking at a large number of websites and well over 1 million website visitors. But the true values vary enormously between website, from zero (on a website with well over 21,000 visitors per month) to over 4% for a B2B website.

The aim of our initial analysis was to determine the impact on analysis. At the moment for 50% of websites this is negligible, and is worth considering on about 10%. But an unexpected benefit of this Google change is to give useful information on visitor behaviour.

Google are now giving information on which visitors are logged into a Google account when searching.  This is rather useful. In fact perhaps more useful than keyword data on the small percent of users who are logged in. So much for this ‘privacy policy’ change!

We, like many online marketing experts, believe the true reason for the change is to persuade businesses soon to move onto a paid Google analytics platform.

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